Product Warranty

Gaulhofer Windows and Doors Warranty


U.S. LIMITED WARRANTY


This Limited Warranty applies to Gaulhofer windows and doors purchased on or after the Effective Date from an authorized Gaulhofer dealer, and extend to the owner of the structure in which the products are originally installed. This Limited Warranty is fully transferable and is applicable only to product installed in the U.S.A.

20 /10 LIMITED INSULATED GLASS WARRANTY


Gaulhofer warrants all glass components for either twenty (20) years or ten (10) years respectively.
Gaulhofer warrants factory-installed insulated glass units consisting of aluminum, stainless steel or Thermostop rubber spacers against defects in workmanship and/or materials used in the bonding of material to glass for twenty (20) years from the date of original purchase. Any appearance of moisture, visible obstruction or distortion on the glass inside the air space resulting from a failure of the hermetic seal will be replaced with a new insulating glass unit.
Additionally, glass which Gaulhofer receives from its supplier is warranted against stress cracks caused by manufacturing defects for (10) years from the original date of purchase.
In either case, glass with manufacturing defects or insulated units with defective hermetic seals, will be replaced with the new product or components installed by Gaulhofer or approved technicians free of charge for the first two (2) years of the warranty. After this time, Gaulhofer will deliver the replacement insulating glass or glass unit to the dealer where the product was purchased and the customer will be responsible for the arrangement and cost of installation. The installation of the insulating glass or glass unit must meet Gaulhofer approved specifications. At its option, Gaulhofer may elect to refund the customer’s purchase price of the insulating glass or glass unit if it is determined that replacement is not practicable.

20 YEAR LIMITED WARRANTY ON WOOD / ALUMINUM CLAD PRODUCTS


Gaulhofer warrants all wood components on aluminum clad products against defects in workmanship and/or materials used in the bonding of wood and aluminum on wood/aluminum products for twenty (20) years from the date of original purchase.
During the first two (2) years of the warranty period, Gaulhofer, at its sole option, may repair the defective component at no cost, or provide and install replacement parts at no cost. Thereafter Gaulhofer will replace defective parts with the same or equivalent product(s) or component(s) free of charge for the remaining warranty period by delivering the replacement components to the dealer where the product was purchased and holding the customer responsible for the arrangement and cost of installation. At its option, Gaulhofer may elect to refund the customer’s purchase price of the product component(s) if it is determined that repair or replacement is not practicable.

10 YEAR COMPONENT LIMITED WARRANTY


Gaulhofer warrants all non-glass components including locks, hardware, hinges, and wood components against defects in materials or workmanship that affect product performance for a period of (10) years from the date of original purchase.
Products in coastal locations (within one (1) mile of the sea coast or other salt water source) must be cleaned with mild detergent soap and water. This must be done every three (3) months as a minimum, and more frequently if necessary to minimize the build-up of salt or corrosive residue.

See Coastal Environments Limited Warranty Supplement


During the first two (2) years of the warranty period, Gaulhofer, at its sole option, may repair the defective component at no cost, or provide and install replacement parts at no cost. Thereafter Gaulhofer will replace defective parts with the same or equivalent product(s) or component(s) free of charge for the remaining warranty period by delivering the replacement components to the dealer where the product was purchased and holding the customer responsible for the arrangement and cost of installation. At its option, Gaulhofer may elect to refund the customer’s purchase price of the product component(s) if it is determined that repair or replacement is not practicable.

10 YEAR ALUMINUM CLAD, UPVC AND FOILED UPVC PROFILE LIMITED WARRANTY


Gaulhofer warrants all aluminum, UPVC and foiled UPVC profiles against cracking, checking, peeling (adhesion loss), discoloration or deformation of any kind for ten (10) years from the date of original purchase.
Products in coastal locations (within one (1) mile of the sea coast or other salt water source) must be cleaned with mild detergent soap and water. This must be done every three (3) months as a minimum, and more frequently if necessary to minimize the build-up of salt or corrosive residue. Any chips or scratches must be repaired immediately and not left exposed to the elements.

See Coastal Environments Limited Warranty Supplement


REPLACEMENT PARTS & LABOR


Replacement parts and labor by Gaulhofer staff or agents are warranted for ninety (90) days or the balance of the existing warranty, whichever is greater.

WARRANTY LIMITATIONS


Product and components of current design may be substituted for the original product purchased. Texture and color variation, nail holes, and fastener marks are not considered defects. In instances where labor is covered by warranty, Gaulhofer will cover all labor costs for replacing or repairing components in areas within sixty (60) miles of the original point of purchase. Otherwise, labor and/or mileage expenses may be charged.
Hermetic insulating glass units must be installed according to specifications approved by Gaulhofer and the customer must properly care for all wood items to protect against moisture and excessive dryness. Furthermore, the customer must ensure that all surfaces, interior and exterior, top and bottom, are thoroughly painted, varnished or sealed by finishing standards acceptable to Gaulhofer. Replaced insulating glass units carry the remainder of the original insulating glass unit warranty. All replacement insulating glass units that are not a warranty replacement are warranted against seal failure for ten (10) years. Obscure and Decorative door and window lites carry the supplying manufacturer’s warranty. Laminated glass incorporating Dupont’s Sentry Glass Plus interlayer (“SGP Laminated Glass”), is limited to a ten (10) year warranty against obstruction of vision due to delaminating of the glass, including all products manufactured with laminating glazing for applications where impact resistant products are required or specified by local building codes. Laminated glass incorporating either only a polyvinyl butyral interlayer (“PVB Laminated Glass”) or a PVB interlayer and a polyethylene terephthalate interlayer (“PET Laminated Glass”), is limited to a five (5) year warranty against obstruction of vision due to delaminating of the glass, including all products manufactured with laminating glazing for applications where impact resistant products are required or specified by local building codes. Electric window operators supplied with Gaulhofer products are limited to a one (1) year warranty from the date of original purchase.

EXCLUSIONS


This limited warranty excludes coverage for damage to Gaulhofer units or non-Gaulhofer components and materials as a result of the failure of components covered by the warranty. Damage, defects and problems resulting from causes outside of Gaulhofer’s control are excluded from coverage under this Limited Warranty. This warranty does not cover:

  • Repainting or refinishing costs, including touch-up paint after the replacement of defective components.
  • Normal wear and tear, discoloration or fading of finishes, including condensation, frost, mold, mildew or fungus on exposed surfaces of the insulating glass unit, either on the inside or on the outside of the house resulting from the excessive humidity.
  • Variation in wood color, texture, and grain.
  • Cracked, shattered or broken glass; damage due to application of films, fixtures or decorations.
  • Minor glass imperfections which do not impair structural integrity or obscure normal vision, including minor scratches and curvature of the glass, are not considered defects and are excluded from coverage.
  • Damage due to direct heat; damage or failure of hermetic seals from improper installation.
  • Insulating glass units installed in units not manufactured by Gaulhofer.
  • Other manufacturer’s insulating glass units unless installed by Gaulhofer or Gaulhofer authorized personnel.
  • Damage from accident, improper handling, alteration or misuse.
  • Damage occurring in transit after leaving the Gaulhofer plant.
  • Damage occurring in the customer’s storage facility, on site prior to or during construction, through vandalism, theft, or from any other cause beyond Gaulhofer’s control.
  • Damage resulting from failure to follow the manufacturer’s installation instructions.
  • Damage as a result of nonstandard and/or improper installation including non-vertical, upside down, on the side, out of square and out of plumb.
  • Installation in structures lacking adequate moisture drainage or moisture management including units installed without flashing and units with Exterior Insulation and Finish Systems (“EIFS”) without proper drainage systems.
  • Deficiencies in construction, building design and maintenance, including damage resulting from shifting or settling of the structure in which product was installed.
  • Damage resulting from exposure to extreme weather, excessive humidity (ie. installation or use near saunas or hot tubs) or excessive dryness.
  • Damage while in an unfinished or unprotected state (may include distortion or splitting of wood components).
  • Corrosion related damage.
  • Use of brick wash, razor blades, chemical solvents or other inappropriate cleaners.
  • Performance levels under extreme conditions which exceed specifications of performance test results.
  • Acts of God and/or nature.

Defects shall be defined by any characteristic, flaw, failure, weakness, imperfection, or error, determined by Gaulhofer to be defective in material or workmanship, under normal use.
Minimal flexing of door panels or door warpage is considered a defect when the deflection exceeds 8 mm (5/16”), providing the door is manufactured with standard lock and hinge preparation. Door warpage without a multi-point locking system,, and minute fracturing of paint finishes are not considered defects and are excluded from coverage.
TiltSlide and LiftSlide products are not warranted against water intrusion of any sort. The Owner must make sure that these units are installed in an area that is covered and not exposed to unfavorable weather conditions. The Owner takes full responsibility for the installation and use of these products.

WARRANTY CONDITIONS


The remedies provided in this limited warranty constitute the exclusive remedies for breach of warranty. The absolute limit of Gaulhofer’s liability is the purchase price of the product. Gaulhofer shall not be liable for any incidental or consequential damages of any kind or any other liabilities, whether arising out of breach of contract, warranty, tort (including negligence and strict liability) or other theories of law. This limitation of liability shall apply notwithstanding any fundamental breach of this limited warranty and shall survive any termination hereof.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
The limited warranty set forth by Gaulhofer in this document, is the only express warranty applicable to these products. No one is authorized to modify or expand this limited warranty. Any implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties provided herein. Any product or component not specifically subject to this Limited Warranty or another written Gaulhofer product warranty is provided AS IS and without warranty.

WARRANTY REGISTRATION


Registering your warranty allows Gaulhofer to respond more quickly should a future claim issue arise.

TO REGISTER:

  • Complete the warranty registration online at www.gaulhoferusa.com; or
  • Call 1-888-707-0969 or 904-372-0715
  • Mail to: Gaulhofer / FENBLIK LTD

Attn: Warranty
637 1st Avenue N.
Jacksonville Beach, FL 32250

CLAIMS PROCEDURE

  • Be sure to file claims within the warranty coverage period.
  • To make a claim, contact the Gaulhofer dealer where the original purchase was made.
  • Provide information verifying date of purchase.

Depending on the circumstances involved in the claim a Gaulhofer representative may inspect the product and remove samples for technical analysis.

 

 

 

COASTAL ENVIRONMENTS LIMITED WARRANTY SUPPLEMENT


This Limited Warranty Supplement, in conjunction with the Gaulhofer Window and Door Warranty, applies to Gaulhofer Brand products purchased from an authorized Gaulhofer dealer, and installed within one (1) mile of a sea coast or other salt water source. THIS LIMITED WARRANTY SUPPLEMENT IS SUBJECT TO AND INCORPORATES THE TERMS, CONDITIONS AND LIMITATIONS SET FORTH IN THE GAULHOFER LIMITED WARRANTY.
Gaulhofer's aluminum cladding finish, stainless steel hardware, hardware with physical vapor deposition ("PVD"), and other specifically-designated "coastal" hardware finishes are warranted to be free from manufacturing defects that result in abnormal corrosion or deterioration of the exterior cladding or finish for a period of 10 years from the original date of purchase. "Abnormal" corrosion means corrosion beyond what is normal for an ocean coastline environment. "Abnormal" deterioration means peeling, flaking, or blistering of the finish beyond what is normal for an ocean coastline environment. The environment within one mile of an ocean coastline or other salt water source can be extremely corrosive. Even with proper maintenance, it is normal for windows and doors installed in this environment to deteriorate more that windows and doors installed in other environments. Some corrosion and deterioration is considered normal wear in coastal environments. Non-Coastal hardware and anodized or other specialty finishes are not recommended, and are not warranted in coastal environments.

EXCLUSIVE REMEDY


If a covered defect in the aluminum cladding finish appears during the first five (5) years of the warranty term, Gaulhofer will, at its option, repair the defect, replace the defective materials, or refund the price paid for the defective materials. If a covered defect in the aluminum cladding finish appears six (6) to ten (10) years from the date of the original purchase, Gaulhofer will, at its option reimburse 50% of the cost to
repair the defect, provide replacement materials for the defective materials at a 50% discount off Gaulhofer's list price, or refund 50% of the price paid for the defective materials.

LIMITATIONS


In addition to all terms, conditions, and limitations set forth in the Gaulhofer Window and Door Limited Warranty, the following limitations apply:

  • Salt and other corrosive or abrasive materials must not be allowed to build up on the exterior surfaces or other exposed components of the product. Unless product-specific care instructions require more frequent cleaning, exterior surfaces and exposed components must be cleaned with a mild detergent soap and water at least every three (3) months (more frequently if necessary) to prevent this build up. LiftSlide or TiltSlide operational hardware must be cleaned and maintained in strict accordance with the written care instructions.
  • Any breaches in the exterior finish, such as scratches, chips or abrasions can result in corrosion and must be repaired immediately.

WARRANTY CONDITIONS


The remedies provided in this Limited Warranty Supplement constitute the exclusive remedies for breach of warranty. The absolute limit of Gaulhofer’s liability is the purchase price of the product. Gaulhofer shall not be liable for any incidental or consequential damages of any kind or any other liabilities, whether arising out of breach of contract, warranty, tort (including negligence and strict liability) or other theories of law. This limitation of liability shall apply notwithstanding any fundamental breach of this limited warranty and shall survive any termination hereof.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
The Limited Warranty set forth by Gaulhofer in this Supplement, is the only express warranty applicable to these products. No one is authorized to modify or expand this limited warranty. Any implied warranties, including those of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties provided herein. Any product or component not specifically subject to this Limited Warranty or another written Gaulhofer product warranty is provided AS IS and without warranty.

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